| Tier | Services Included |
|---|---|
| Genesis | Patch management, RMM (Remote Monitoring & Management), endpoint monitoring, and basic help desk support (business hours). |
| Elevate | Everything in Genesis + antivirus, security updates, software deployment, cloud backups (limited), and 8x5 help desk support. |
| Fortress | Everything in Elevate + 24/7 help desk, full cybersecurity protection (EDR, SIEM), compliance support (HIPAA, PCI, etc.), cloud services, and advanced backup solutions. |
| Apex | Everything in Fortress + IT strategy consulting, quarterly reviews, disaster recovery planning, vendor management, and custom SLAs. |
Managed Services
LeLe Technical Services offers a comprehensive four-tiered Managed Services model—Genesis, Elevate, Fortress, and Apex—each designed to meet varying levels of IT support needs. Beyond these predefined tiers, we understand that every business has unique requirements. Therefore, we provide customized solutions that adapt to your company's specific needs, ensuring you receive the precise support necessary to optimize your IT infrastructure.